Privacy Policy
This privacy policy explains how Sakura Books collects, uses, and protects your personal information when you use our online platform and related services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
When you access or use our site, we may collect various types of information. This includes information you provide directly to us, such as when you create an account, place an order for books, magazines, comics, stationery, or writing supplies, register for e-book services, sign up for author signings or literary events, interact with our cafe services online, or contact customer support. This information may include your name, shipping address, billing address, payment details, email address, phone number, and account credentials. We also collect information about your transactions on our platform, including the products you purchase (new or used books, manga, stationery, e-books, foreign language books, children's books) and details of the events you register for.
Additionally, we may automatically collect certain information about your device and how you interact with our online platform. This includes your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits. We may also collect data related to your browsing preferences and interests, such as items viewed or added to your cart, which helps us personalize your experience and improve our service.
We use your information for various purposes. Primarily, we use it to process and fulfill your orders, manage your account, process payments, and provide customer support. This includes arranging domestic and international shipping of physical goods. We also use your information to communicate with you about your orders, account, and our services. We may use your browsing and purchase history to personalize product recommendations and content on our site. If you register for events, we use your information to manage your registration and attendance. We may also use your data to improve our website, services, and offerings, including developing new features and understanding customer preferences related to our diverse range of products and services like children's books or foreign language literature. With your consent where required, we may send you marketing communications about our products, services, and events. We also use your data to detect and prevent fraud and other malicious activity, and to comply with legal obligations and enforce our terms and conditions. The legal basis for processing your data depends on the context; it is often necessary for the performance of a contract (like fulfilling an order), based on your consent (like for marketing communications), for our legitimate interests (like improving services), or to comply with a legal obligation.
We may share your personal information with third parties to help us operate our business and provide our services. These may include payment processors, shipping companies for domestic and international delivery, IT service providers, and other service providers who assist us with website operation, data analysis, marketing, and customer service. These third parties are only provided with the information necessary to perform their specific functions and are required to protect your information. We may also share your information if required by law, regulation, or legal process, or if we believe it is necessary to protect the rights, property, or safety of Sakura Books, our customers, or others. We do not sell your personal information to third parties. When we transfer your personal data internationally, particularly outside the European Economic Area, we take steps to ensure appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.
You have certain rights regarding your personal information. Depending on your location and applicable laws, these may include the right to access the personal information we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, the right to restrict processing of your data, the right to object to processing of your data, and the right to data portability. Where we process your data based on consent, you have the right to withdraw that consent at any time. To exercise these rights, please contact us using the details provided below.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve targeted advertisements. You can manage your cookie preferences through your browser settings.
Our services, including the children's books section, are intended for a general audience. We do not knowingly collect personal information from children without obtaining parental consent where required by law. If you believe we have collected personal information from a child without consent, please contact us.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the updated policy will be effective immediately upon posting.
If you have any questions or concerns about this privacy policy or our data practices, you can contact us by postal mail at:
Sakura Books
17 Kanda-Jinbocho,
1st Floor,
Chiyoda City, Tokyo,
101-0051, Japan